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Mystical Soul Sanctuary 


General Terms and Conditions

  1. Introduction
  • These Terms and conditions (“Terms”), together with our privacy notice, which can be found on our website at , confirm the basis on which we supply any of our goods or services shown or described on our Website Products to you. When you access, visit or use our Website your use constitutes acceptance to these Terms. If you do not intend to be bound by them then you should not visit our Website or purchase any of our Products.
  • For the purposes of these Terms, the definition of Website shall include our other online platforms or social media channels.
  • We reserve the right to make changes to these Terms at any time. All changes will be posted on our Website and you will be responsible for regularly checking for any updates. Your first use of our Website following any changes constitutes your acceptance of the updated Terms therefore please review these Terms regularly to keep informed of any changes.
  • If you purchase a particular item or service then you may be asked to agree to separate terms and conditions which are specific to that item or service. Should a dispute or conflict arise then any separate terms that are agreed will take priority over these general terms and conditions.
  1. Information contained on our Website
  • Our Website is intended to provide you with information, resources, support and guidance. Unless we state otherwise, the information we provide is intended for general access and information only which means it is not personal to you and should not be taken or relied upon as advice, guidance or information personal to your own situation or circumstances. If you choose to make a decision based upon information from our Website you do so at your own risk. We do not accept liability for any damages of whatsoever kind arising from your use of our Website or any information obtained either directly or indirectly from our Website.
  • Whilst we shall use our reasonable efforts to ensure that any information we provide through our Website is accurate at the time it was included, occasionally there may be inadvertent errors for which we apologise.
  • All images shown on our Website are for illustrative purposes only and any sizes or dimensions are approximate. We accept no liability for colours not matching the colour displayed on your viewing monitor. Products and packaging received may vary slightly from the images shown.
  • Any Products offered for sale through our Website are to be used as described on the Website and on the basis of these Terms or any separate terms and conditions that apply to that Product.
  1. Making a purchase through this Website
  • When you place an order to purchase any of our Products (“Order”) you are confirming that you are over 18, that you are legally capable of entering into a legally binding contract and that all information you provide to us is true and accurate.
  • Your Order is a contractual offer that we may choose to accept. After placing your Order, you will receive an acknowledgment email which confirms your Order details
  • Our acknowledgment email is not acceptance of your Order. Your Order will only be accepted when we are satisfied that the details of the Product are correct, that payment has been approved and that we are able to fulfil your Order.
  • If your Order is not accepted, we will notify you by email and provide a full refund.
  • We will confirm acceptance of your Order and our legally binding contract (“Contract”) by sending a confirmation email.
  • Your Contract will be between you and us. You cannot transfer your rights and obligations under these Terms without our written approval and no third party shall have any right to enforce any of these Terms.
  • If your purchase includes consumable items, digital content or other content available for immediate use, access or download, then by completing your Order you accept and understand that by when purchasing these Products that you will lose your right to cancel your Contract other than as set out within these Terms.
  1. Accessing spiritual services
  • Where the Product that you purchase includes a spiritual medium reading (“Reading”) or healing or mindfulness session (“Session”) then you understand and accept that all Readings and Sessions are delivered for research, spiritual and entertainment purposes only.
  • Any information provided to you during a Reading or a Session is for guidance purposes only and we do not warrant or guarantee the relevancy, accuracy or quality of any information provided. All information that we do provide will be subject to your own personal interpretation.
  • If, following your Reading or Session or as a result of your Reading or Session, you choose to make any decisions concerning your personal and home life, business and career, finances, lifestyle, education and development or health and wellness, you accept that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your purchase of the Reading or Session.
  • Outcomes and results from a Readings and Sessions can vary and are not guaranteed. You accept and understand that we are unable to guarantee that you will achieve the result you desire from the Reading or the Session and that we are unable to guarantee who may come through during a Reading.
  • Any spiritual services we provide, including Readings and Sessions, are not a substitute for psychological therapy or counselling and you should seek the services of a qualified or licensed professional where such support is required.
  • Where you seek specific financial, legal, medical or therapeutic advice then you should contact a suitably qualified professional.
  • At all times during your access to and use of any of our Products, you shall remain fully responsible for your own health and well-being. Our Products are not a replacement for any existing medical treatment that you are undergoing or may require. You agree that should you have any concerns concerning your health, diet, medication or any medical conditions that you will seek the advice of your qualified medical practitioner.
  • Where you purchase a Reading or Session then these will take place via online meeting or on site as agreed, and you will be responsible.for scheduling the date and time of your Reading or Session with us via online calendar, in person or over the phone.
  • You agree to attend your Reading or Session appointment at the agreed time and place and when you attend you agree to be free from disruptions.
  • If you need to cancel and reschedule a Reading or Session appointment, you agree to provide at least 24 hours notice, otherwise you will forfeit your right to that appointment. Any rescheduled appointments must take place within the same calendar month otherwise you will forfeit the right to that appointment.
  • If we are waiting for you to attend an appointment for more than 15 minutes, we reserve the right to treat you as a no show and you will forfeit your right to that appointment. No refunds will apply
  1. Your rights as a consumer
  • Where you purchase any Products from us as a Consumer then you have a right to cancel your Contract and receive a full refund within 14 days starting from the day after we send our confirmation email.
  • As a consumer, should you wish to cancel your Contract within the 14-day period then you must notify us in writing by email to or by completing the attached cancellation form.
  • When cancelling in accordance with clause 5.1 above, where your purchase includes a physical product, you will be responsible for returning it to us in the same condition it was supplied to you and you will be responsible for all costs of returning it to us. We shall only process a refund due to you once we safely receive your returned Product in an unused and undamaged condition.
  • For more detailed information concerning your rights as a consumer you should visit the Citizens Advice website at
  1. Payments and Charges
  • The purchase price of all Products will be as shown on our Website and your payment checkout page at the time of purchase (“the Fee”).
  • If you choose to pay the Fee by credit or debit card, then you authorize us to charge your payment method. If it is rejected, or fails, but you’ve still received access to the Product, you agree to provide full payment of the Fee within 7 days from access being provided.
  • If we agree to accept payment of any Fee by instalments, then you agree to:
  • set up a direct debit or similar payment process to cover your instalment payments; and
  • provide payment of the instalments as and when they fall due in accordance with the instalment plan agreed at the time of purchase.

You accept and understand that you will remain responsible for providing the instalment payments until the Fee has been paid in full

  • We reserve the right to change our Fees at any time. Any changes will not affect the price of any Product where payment has already been made and a confirmation email sent.
  1. Refunds and Returns
  • No refund policy shall apply to your purchase of a Product, except where a fault is found to exist with any Product or where the circumstances in clause 5.1 above, apply.
  • For consumer purchases only, refunds will only be offered where notice of cancellation is provided within 14 days following receipt of the confirmation email. Once the 14-day period following the date of our confirmation email has passed, no refunds shall be provided.
  • In light of our refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by us. If you have any concerns with your Product, then you agree to notify us in accordance with these Terms. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of these Terms and you shall be responsible for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider as a result of your actions, along with our reasonable costs for dealing with the matter calculated at a rate of £35 an hour.

Faulty Product

  • Where you wish to return the Product to us because it is faulty or not as described, then you should contact us by email to inform us of the fault and provide a photograph or further information as we may require. We will then advise you of the next steps.
  • Where we request you to return the Product to us then upon satisfactory inspection of the returned Product, you shall be given the option to receive a replacement, if the Product is still in stock and available, or a full refund of the purchase price you have paid for the Product along with any delivery costs you paid to receive the Product.
  • We shall not provide a refund in respect of any Product which is returned due to a fault where upon inspection a genuine fault is not found, or a fault is found but we determine that such fault has been caused by you.

Change of mind

  • If you change your mind and wish to return the Product for a refund then you must do so within 14 days starting from the date you received the Product.
  • To proceed with a return on this basis you must email us to request a returns number and provide the reasons for the return. You must then return the Product to us in the same condition that the Product was supplied to you and with the original packaging and tags still attached.
  • You will be responsible for any costs relating to the return of the Product and for ensuring that it reaches us safely and securely. We recommend that you use a recorded or registered delivery service.
  • Once the 14-day period following delivery of the Product has passed, no refunds shall be provided, save for where a fault exists in accordance with clause 7.4.
  • All refunds will be processed within 14 working days from the date we receive the Product back from you unless we advise otherwise in writing.
  • Refunds will be made using the payment method and details used by you to purchase the Product.
  • It shall be your responsibility to return the Product to us and you will be responsible for all costs connected with returning the Product to us.
  1. Delivery
  • Your Order will be delivered within 7-14 days from the date of the Confirmation Email unless we advise you otherwise.
  • Delivery of your Order will be completed when:
  1. the Product has been delivered to the delivery address provided by you.
  2. the Product has been delivered directly to you; or
  3. a delivery service organized by you collects the Product from us.

 You will be responsible for the Product once the delivery has been completed as set out above.

  • Delivery costs are additional to the price of any Product

  • We do not deliver to addresses outside of the UK. Please contact us at should you have any queries in relation to a delivery outside of the UK.

  • If your Order requires international delivery, then your Order may be subject to import duties and taxes when the Order reaches that destination. We shall not be liable for any applicable import or custom duties or taxes and are unable to predict their amounts.
  • Where you request international delivery then you will be responsible for the full payment of any import or customs duties or taxes. We would recommend that you contact the relevant customs office for further information before placing your Order.
  • Where you request international delivery, you will be responsible for complying with any and all applicable laws and regulations for the country to which delivery is requested. We shall not be liable if you are in breach of any applicable laws or regulations.
  1. Price and Payment
  • The Price of Products will be as shown on our website, except where there is an obvious error.
  • We reserve the right to make changes to our prices at any time. Any changes will not affect the price of Products where a Confirmation Email has been sent prior to a price change being made.
  • Our prices are quoted in GB Pound Sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. In the event the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the VAT change takes effect.
  • Delivery costs are in addition to the Product price.
  • In the event it comes to our attention that a Product on our Website is incorrectly priced, where the correct price is lower than the price shown on our Website, we shall charge the lower amount. Where the Product’s correct price is higher than the price shown on the Website, we shall contact you to ask whether you wish to proceed with the purchase at the correct, higher price, or we shall reject your Order and notify you that your Order has been rejected.
  • Where a pricing error exists, and that error is obvious, unmistakable and could have been reasonably recognized by you then we shall have no liability or obligation to provide the Product to you at the lower, incorrect price.
  • Where we offer a discount or other promotional offer or code then these will be subject to individual terms and conditions.
  • Payment for your Product should be paid by credit or with debit card in advance. Your card will be charged once the Order has been processed].
  • We accept payment by cash, credit and debit card, PayPal and Stripe
  1. Passing of property
  • We shall retain the rights in the property of any Product until full payment has been made by you and received by us. You will only own the Product once full payment has been received by us.
  1. Complaints or concerns
  • If you have any concerns about our Website or our Products, you agree to let us know by email to and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of this clause further action includes stopping payment or making any chargeback or similar claim.
  1. Our Liability
  • Our Products are intended to be used as described on our Website and on the basis set out within these Terms and should not be used for any other purposes.
  • We warrant that our Products are of satisfactory quality and reasonably fit for the purposes in which they are intended to be used as described on our Website.
  • Save for the warranty set out in the clause above, all warranties and representations are excluded to the fullest extent permitted by law.
  • Our liability to you for any losses that you suffer as a result of us breaching these Terms is limited to the purchase price of the Product and any reasonably forseeable losses.
  • We shall not be liable to you (whether caused by us, our agents, employees or otherwise) for:
  • any indirect, consequential or special damages, losses or costs;
  • any loss of profits, business, data, reputation or goodwill or any such anticipated losses;
  • any failure to deliver our Products where we are prevented due to a reason beyond our reasonable control; or
  • any losses arising from your choice of Product requested or your use of a Product once delivered or accessed.
  • Any losses or damages arising from your use of our Website or the use or reliance upon any Content or other information found on our Website.
  • Our liability does not exclude or limit:
  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • defective products;
  • breach of the implied terms of the Sale of Products Act 1979 (namely description, satisfactory quality, fitness for purpose and samples); and
  • Where we use testimonials or reviews on our Website these are not intended to represent or guarantee that anyone will achieve the same or similar results. We make no guarantee, representation or warranty with respect to our Products other than as set out within these Terms.
  • We are unable to guarantee the transmission of information via the internet as it is not always secure. We shall do our best to protect your personal data but we are unable to guarantee the security of any information, including personal data, that is transmitted to us via our Website or otherwise through the internet. Any information that you send to us is at your own risk. Once we have received your information or personal data we shall process it securely in accordance with the terms of our privacy notice which can be found at
  • The provisions contained within this clause shall continue in force notwithstanding the termination of our arrangement for any reason.
  1. Events outside of our control
  • We shall not be responsible for any failure to perform, or a delay in the performance of any of our obligations under these Terms should we be prevented or delayed due to any act, event, omission or accident beyond our reasonable control (“Events”), including but not limited to any of the following: an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, or any other circumstances beyond our control.
  • Should an Event arise which affects our performance then:
    • we shall contact you as soon as possible;
    • the time for performance under our contract and our obligations under these Terms will be suspended for the duration that the Event continues;
    • if your delivery date is affected by an Event then we shall contact you with an updated delivery date once the Event is over;
    • you have the right to cancel your contract in accordance with clause 7. We reserve the right to cancel your contract where an Event continues for longer than 4 weeks
    • All refunds will be considered in accordance with our refunds policy set out above.
    • under no circumstances will we be liable for any loss or damage suffered by you as a result of an Event occurring or any delay caused.
  1. Contact Information
  • Any notice to be provided to us in writing should be sent by email or post to:
    • Email:
    • Post: 26 Ashey Road Ryde PO33 2UW
  • Where we need to contact you, we shall use the contact information you provided when you placed your Order.
  • Any notice that is sent will be deemed received and properly served 48 hours after an email is sent, or 3 working days after the date of posting of any letter.
  1. Intellectual Property Rights
  • All content that is displayed on our Website and on or within our social media channels, which includes, but is not limited to, website design and layout, text, images, logos and graphics, video, data, code, audio, document files, software and any other resources and information (“Content”) belongs to us and all copyright, moral ownership and any other intellectual property rights that arise and/or exist within that Content (and any and all derivatives of it) is owned exclusively by or licensed to us. All content and information is protected by the intellectual property laws applicable to the United Kingdom as well as international intellectual property laws and treaties. When you access or use our Website you agree not to copy, reproduce, amend, repost, share, publish, distribute, rent, sell or store any of our Content or assist others in carrying out any such activities without our express written permission.
  • When you purchase our Products you agree and undertake that from the date of purchase that you WILL NOT infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights.
  • In the event of your breach of these obligations then damages, loss, or irreparable harm may arise and, in such circumstances, we shall be entitled to seek relief, including injunctive relief against you.
  • The provisions contained within this clause shall continue in force notwithstanding the termination of our arrangement for any reason.
  1. Your personal data and how we use it
  • All personal information that we may use will be collected, processed and held in accordance with the provisions of the General data Protection Regulation 2016/679 (“GDPR”). For full details of how we process, use, collect and store your personal data please refer to our privacy notice which can be found at
  • Where you provide us with a testimonial, review or similar information (“Review”) then in doing so you consent for us to exhibit, copy, publish, distribute, use on our Website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.
  • The provisions contained within this clause shall continue in force notwithstanding the termination of our arrangement for any reason.
  1. General
  • We may assign our rights and obligations under these Terms to any other person. In the event such an assignment arises then we shall inform you in writing by post or email.
  • Re-selling or distribution of any of our Products is prohibited. Purchase of a Product does not provide any licence, authorisation or right to resell or distribute our Product for commercial purposes. We reserve the right to limit the number of Products ordered and reserve the right to cancel any Order which we suspect is being purchased for resale or distribution.
  • You cannot transfer your rights and obligations under these Terms to any other person without our written approval.
  • In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
  • Our failure to insist that you perform any of your obligations under these Terms or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will only be in writing, and it does not mean that we will waive any of your future default
  • These Terms and our Privacy Notice represent the entire agreement between us and supersede all other negotiations, previous agreements, correspondence, promises, assurances, warranties, representations, understandings or discussions between us whether written or oral, relating to its subject matter.
  • The Contracts (Rights of Third Parties) Act 1999 shall not apply.
  • These Terms and the arrangement between us shall be governed by the exclusive jurisdiction of the Courts of England and Wales and the laws from time to time in force.